Technology

Apple Apologises For Slow iPhone Performance, Compensates With $29 Battery Replacements

AASTHA SINGAL | 0
1823
| December 29 , 2017 , 18:21 IST

Apple users have been complaining about the slowdown of older iPhones for a while and the company finally acknowledged the issue on Thursday by issuing an official statement to apologise for their negligent behaviour over the issue and put forward a valid reason for the happening.

The tech giant admitted to purposely slowing down the older iPhones to compensate for the battery stability. Apple started the statement with an apology, which read, "We know that some of you feel Apple has let you down. We apologize."

Clarifying the misunderstanding further, the company noted, " we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades."

Apple has always focused on creating reliable and long-running products and these allegations were equally shocking for the company as for the customers. To compensate for their negligence, the tech titan is offering a $29 battery replacement for iPhone 6 or later versions for a year.

ALSO READ: Apple To Launch Cheapest Ever iPhone in India 

Stating batteries as “consumable components”, the company has offered a discount of $50 on the usual replacement cost while promising to bring in new updates by January next year to reveal more information about the battery's health.

iPhone users were starting to believe that Apple was artificially slowing down older phone's performance to prompt new sales which evoked multiple lawsuits against the company. Notably, iPhone 6, 6S, SE, and 7 get slower as they get older as the batteries provide lesser power to the processor.

Informing the users about the cause of slower iPhones, Apple clarified, "This power management works by looking at a combination of the device temperature, battery state of charge, and the battery’s impedance. Only if these variables require it, iOS will dynamically manage the maximum performance of some system components, such as the CPU and GPU in order to prevent unexpected shutdowns."

Justifying their act of slowing phone's performance, Apple says “we’ve always wanted our customers to be able to use their iPhones as long as possible.”